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Contact us to discover LivinGrancia and book your unique experience among history, culture, and nature.
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Frequently Asked Questions (FAQ)
The most common and important answers to frequently asked questions
Location
Where is the Grancia of Serre located?
The Historic Residence of the Antica Grancia is located in the historic center of Serre di Rapolano, in a panoramic position with a splendid view of the Crete Senesi and Siena.
Is the Historic Residence located in a Limited Traffic Zone (ZTL)?
No, it is not in ZTL, but since the historic center is characterized by very narrow streets that are difficult for large cars to drive on, we recommend parking your car outside the walls.
How can I reach you by car?
We advise you to reach the Antica Grancia Parking Lot, located about 100 meters away from the Historical Residence, by setting the destination “Via dell’Orlo 6, Serre di Rapolano” on your navigator and then follow the signs.
Where do I park my car?
The Historical Residence does not have private parking. You can park your car in the Antica Grancia and Serraia public parking lots (free and unattended) or in the spaces marked along the nearby streets, which are also free.
Structure
What types of rooms do you have?
We have 4 Junior Suites, all large in size, from 55 sq. m. to 75 sq. m., two of which (Carpineto and Poggiarello) are on 2 different floors and are therefore not recommended for children or people with mobility difficulties.
Is there a WiFi network and how much does it cost?
Yes, our guests can connect to the Internet for free in the common areas and in the Carpineto, Fonteluco and Saracina Junior Suites.
Is there a television set in the room?
Each room has a 55″ LCD color TV with digital terrestrial set up for viewing free-to-air channels.
Do you have refrigerator bars in the rooms?
Yes, you will find mineral water offered there free of charge.
Are the rooms equipped with air conditioning?
Yes.
Is there a safe in the rooms?
No, our rooms do not have safes.
Are there common spaces where one can receive friends or meet with other guests?
Yes, available to guests is the living room of the Mansion and there are other spaces on the lower floors of the property.
Are there any smoking areas?
We are sorry, but smoking is only allowed in open spaces in our facility.
Does the Historic Residence have infrastructure for the disabled?
No, unfortunately, it does not have them. Our Residence is located in a historic building under “Fine Arts” restrictions and it was not possible to make it suitable for people with reduced mobility. Currently, only the cafeteria, located on the ground floor of the same building, is accessible to people with disabilities.
Do you accept animals?
We are sorry, but we do not accept animals in our facility.
Services provided by the Facility
What times are scheduled for check-in and check-out?
Check-in is scheduled from 3 pm. Check-out is scheduled by 10:30 am.
If we want to arrive earlier than the indicated time and leave later?
If you arrive early, we cannot guarantee that your room will be ready, but you will still be welcome and we can store your luggage while you wait.
If you wish to stay beyond the Check-out time we can still temporarily store your luggage.
Is it possible to consume breakfast?
There is no breakfast service, but you can help yourself to the Museum ‘s cafeteria located on the ground floor of the same building, from 8:30 to 10:30 a.m. (service charge).
Does the Residence have a restaurant?
No, but several restaurants in the area are easily accessible. We will be happy to give you valuable recommendations.
Do you have a meeting and/or conference room?
Yes, the facility has suitable rooms for corporate meetingsand events, which can accommodate up to 30 people.
Is in-house laundry service available?
No.
Other services
Is the Rapolano Thermal Spa easily accessible from your facility?
Yes, by car in a few minutes. Terme Antica Querciolaia Spa and Terme San Giovanni Spa are about 5 km from our facility.
Are there bike routes in the area?
There are many routes in the area, suitable for more or less experienced cyclists, offering splendid views of the Crete Senesi countryside and its villages. These include, less than 9 km away, the famous dirt road of Monte Sante Marie, the most challenging and decisive section of the Strade Bianche.
Reservations and cancellations
Can your staff help me with vacation planning?
Of course! It will be a pleasure for us.
Is there a minimum number of nights required for booking?
It is also possible to book only for one night, except for particular times of the year (Easter, New Year’s Eve…).
I had a snag and have to cancel the reservation. What happens?
We are a small facility so we have to stick to the cancellation policy. However, we will try our best to meet your needs as needed.
Can I pay by credit card?
Yes, with all major credit cards, with a few exceptions (e.g., Diners Club, American Express).
Do you offer special rates and discounts?
We post special offers on our website and Instagram profile.